Please read them
carefully. Our products / services are offered to you on your
acceptance without modification of the terms, conditions, and
notices contained
herein.
Trading Names
1) Both UK
Phonecards (UKPhonecards.net and UKPhonecards.com) and
1st4phonecards.com are trading names of 1st4phonecards Ltd.,.
Both UK66.com and UK66.net URL's may be used as part of our
on-line store.
Order Acceptance Policy
2) By using this
website you confirm your agreement to our Terms and
Conditions. Our Terms and Conditions may be subject to change at
any time. These Terms & Conditions shall be governed, and
interpreted, in accordance with English Law and English Courts
shall have juristiction to resolve any disputes between us. Your
statutory rights as a consumer are not affected.
3) We reserve the
right to refuse any orders placed by either our website,
telephone or by mail order. Your receipt of an electronic or
other form of order confirmation does not signify our acceptance
of your order, nor does it constitute confirmation of our offer
to sell. We reserve the right at any time after receipt of your
order to accept or decline your order for any reason. We reserve
the right at any time after receipt of your order, without prior
notice to you, to supply less than the quantity you ordered of
any item.
4) You are
strongly advised to read the Terms / Conditions and related
information for the prepaid phone card(s) which you wish to purchase.
Whilst on the on-line store these will normally appear when you
select the thumb nail picture. Please familiarize your self with
these. This page also provides usage instruction and customer
services numbers for that card. We also recommend that you read
the frequently asked questions (FAQ's)
5) For security
reasons we do not keep your debit/credit card details on our
databases. Because of this we will need to take these for each
order.
6) You agree to
provide us with a correct and functioning email address (only
required for pins that are emailed).. Delivery of the product(s)
is completed when our system sends the email(s) containing the
prepaid phone card information to you. At your request (by email, or by
fax/phone) we will resend the same email to you at the same
email address. We may ask for information that helps us identify
yourself as the originator of the order.
Payment terms
(Cheques, as
spelt in the UK are the same as checks, as spelt in the US)
7) Credit Cards -
We accept major Debit ('Switch') / credit cards including,
Visa and Mastercard. on retail purchases. Visa Electron can not
be used as they require the physical presence of the purchaser
as part of the card conditions of use. There is no
surcharge for using your Debit (Switch) / credit card at the
retail level. Please be sure to provide the exact e-mail
address, telephone number and the billing address your credit
card bank has on file for you. Incorrect information may cause a
delay in processing your order. Your credit card will be billed
by “1st4phonecards.com” upon shipment of your order. All orders
placed must obtain pre-approval with an acceptable method of
payment, as established by our credit and fraud avoidance
department. We may require additional verification or
information before accepting any order.
8) Money Orders,
Cashier’s Cheques, Company Cheques, & Personal cheques – We
accept postal orders, cashier’s checks, personal cheques, and
company cheques in sterling only. Orders are processed upon
receipt of cleared payment.. For personal and company checks,
please allow up to 6 banking days after receipt for clearance of
funds before the order is processed. We cannot guarantee the
availability of a product by the time funds clear or payment is
received. We will charge a £25 (sterling) fee on all returned
cheques. Cheques should be made payable to '1st4phonecards.com'
and should be posted
9) Normally we
will set a purchase limit on your account which may be
increased/decreased at our discretion. We reserve the right to
suspend your account.
Security, confidentiality
and personal details
10) In any
communications with ourselves you undertake that all the details
you provide to us are correct, that the Credit or Debit card you
are using is your own and there are sufficient funds to cover
the cost of any purchases that make.
11) You agree to
provide us with the necessary identification to confirm your
order. This may be by supplying us with a valid landline number
and/or other information required.
12) We maintain a
vigorous consumer protection policy to fight fraudulent credit
card users. Our transactions are encrypted using Secure Server
Link (SSL), the industry standard in e-commerce protection. All
attempts at fraud will be reported to the appropriate authority
/ enforcement agency and we make available our own private
investigation service to aid the authorities/ solicitors /
state police or attorney generals in their pursuit of credit
card thieves. It is normal practice that our staff are called
upon to manually inspect and verify all first-time orders or
orders that meet typical fraud profiles.
13) We reserve the right to pass over information to the police
and/or an official body information that may help reduce the use
of fraudulent or unauthorized card use
13a) If your purchase has been made via a 3rd party website,
such as a manufacturer or affiliate website, then a copy of your
order may be sent to this party. Credit/Debit card details are
not shared.
14) You agree to
keep all emails (faxes or telephone conversations) containing
prepaid phone card details (including PIN numbers) confidential. We shall
not be liable for losses incurred by you as a result of you
disclosing such confidential information to any third parties.
15) All passwords
you have nominated to be connected to our website must be kept
confidential. You agree that we may disclose any information in
connection with your accounts to anyone who correctly quotes
your User name (email address) and password
16) Each
and every time you make a purchase from our website, you confirm
that the personal information which we hold about you is true
and accurate. You may update your details as often as you wish
from the 'Existing account / Create New Account' web page. If
there are any changes to the personal information supplied by
you, then it is your responsibility to make these and inform us
as soon as possible.
17) Telephone
calls may be recorded.
Reliability of
prepaid phone
cards / calling cards
18) We are
resellers to end user customers. For this reason, if you have
any problem with a phone card / calling card, you must contact
Customer Service Department of each card. Ideally this
should be done immediately, or at worse case within 48 hours of
the fault being discovered. If the problem persists please
contact us. If the problem occurs such as a delay or double
charge please contact us directly. If refunds are to be
processed please allow 72 hours for these to be processed and
additional time may occur with individual banks. Generally,
unless otherwise stated, cards are non-refundable and expire 3
months from date of first use or on the expiration date printed
on the card, whichever occurs first. No refund or replacement is
provided for lost, stolen or expired cards or unauthorized use.
19) We want your
shopping with us to be done with confidence and for you to
be totally satisfied with your purchase. In the unusual event of
defect or failure of phone cards sold by us, a credit or refund
of the unused amount will be issued. This may be is necessary
following an unsuccessful result with customer services for your
specific card.
20) Our
guarantee is limited to the original retail purchaser and is
non-transferable.
21) Our liability will not exceed the purchase price of its
defective products. We make no warranty of products
supplied with respect to incidental, consequential, or other
damages.
Right to Cancel
22) You have the right to cancel an order up to 7 days after
your purchase. If however you chose to use this service (a phone
card, virtual or physical) then you lose this right. Authorised
refunds may take up to 7 days to process
22a) If you have attempted to use the card and then want to
cancel, we will require reason of why you wish to cancel the
card in writing either by email/fax/or post
22b) In the event of a cancellation request, 1st4phonecards may
required additional identification to ensure that the refund
request is being made by the card holder
Access Numbers
23) Access
numbers are clearly stated on each product page. 1st4phonecards
do not imply what the charge might be in calling this access
number. The call made to the access number may or may not be
charged to the phone from which it is made. It is the
responsibility of the caller to establish there is a cost and if
so what this might be. For example, if using from a hotel then
the hotel may place a charge on what might ordinarily be a
toll-free number.
Order Fulfillment
24) Postal
orders: An order is deemed 'completed' once it has left our
premises. This may be by special/recorded delivery. All postal
orders are sent either recorded or special delivery to the 'ship
to' address given. It is the purchaser's responsibility to
ensure that these details are correct and that someone is at
this address to sign for the delivery. 1st4phonecards will
normally be able to check the whereabouts of the delivery in the
unusual events that a parcel has not be received. Costs incurred
by having to resend a shipment will be met by the purchaser.
25) Email Orders:
An order is deemed 'completed' once it has left our premises.
This will normally be emailed to the 'ship to' email address
given for email orders. The purchaser should ensure that they
give a valid email address and that this email address is
able to accept email from 1st4phonecards.com.
Occurrences whereby an order is
not received may include:-
a) An email
address such as yahoo or hotmail that is full
b) An email account that has 'blocked' email from
1st4phonecards.com
c) An email address that is inactive
In such
circumstance we can resend the purchasers order to another email
address upon request, however no refunds are given for these.
Returns Policy
26) In the
unlikely event that a card proves faulty, you will either
receive a working replacement or a partial refund corresponding
to the balance remaining on the card. Customer Services
may provide us with a call history of the phonecard usage and we
will charge you accordingly. If a card is either replaced or
refunded you agree not use the original pin number to make any
further calls.
27) Cards/Pins
are not returnable or exchangeable.
Calling rates and accuracy of
information on our website(s)
28) We attempt to
ensure that the information available on our website at any one
time is accurate. However some of this information may be out of
date. As an example the calling rates for using prepaid phone cards may
be varied by the relevant Service Providers at their discretion
and at anytime. We therefore, can not guarantee the accuracy of
the information we provide, however, we shall monitor
information on an ongoing basis and update it on the website
accordingly. We do not represent or warrant that the
Services provided suppliers will be uninterrupted or error-free
and that defects will be corrected. Whilst we do spend time
exercising due-diligence in selecting our service providers,
we are not responsible for any loses/damages cause by errors of
service providers.
29) Most service providers of prepaid phone cards reserve the right to
change their rates without prior notice. We will look to update
our rate tables, within a few days of being given official
notification about these changes. We suggest that if you want
the exact latest rates, then you should check these with
the customer services number that is specific for the card(s) in
question, before placing your order.
30) We do not
accept liability for any errors or/and omissions, and
reserve the right to change specifications, information and
descriptions of listed products.
31) In some
countries certain phone numbers may carry additional charges.
For example mobile phone numbers, national rate number, premium
numbers and miscellaneous other numbers. If in doubt
contact us prior to purchase.
32) Rates may be rounded to the nearest minute or cent depending
upon denomination
Our database
33) Web site
visitors and customer details may be entered onto our database
for marketing and update notification purposes. This may include
our email updates list. If you do not wish to be added to update
list then please notify us. We will confirm removal by email.
34) In the
interest of security we do not store your debit/credit card
information electronically. We only store the required paper
audit trail / information that is required for our merchant
account and those required for statutory reporting. This will
include information that may be used in the fraudulent use of
debit / credit cards. Because of this we will ask for your debit
/ credit card details for each order.
Additions for Agent /
Affiliates
35) In addition
to these standard terms, agents will need to comply with
additional criteria such as minimum order values, as stated in
our agent program.
36) In addition
to these standard terms, affiliates will need to comply
with additional criteria as stated in our affiliate program.
1st4Points
37) 1st4Points are acquired by a variety of means and are
intended as customer loyalty program.
38) 1st4Points
have no monitory value other than when being redeemed against a
card purchase on our online store.
39) We reserve the right to remove customers from the 1st4Point
program at any time. Typically this may occur if a customer is
found to be supplying false or incorrect email addresses, which
may be construed as 'spamming'.
40) 1st4Points for retail Internet customers typically expire 90
days after first being acquired unless redeemed beforehand.
41)
1st4phonecards.com reserve the right to add 1st4Points to any
customer.
42) Customers are generally added to the 1st4Points programme
after their first order has been completed on the Internet. An
official customer account should be created in order for this to
be active.
43) Telephone
orders do not generally qualify for 1st4Points.
44) We reserve
the right to reject 'tell-a-friend' referrals from this program.
Normally this might happen if bogus email addresses were being
used or if our action to fulfil the process might be construed
as spamming.
Applicable Law
45) These terms
and the performance of all obligations hereunder shall be
governed and construed in accordance with English law and the
parties hereto submit to the jurisdiction of the English courts
CallCalc.com
46) We provide
this facility to help facilitate the purchase of calling cards.
The information here is meant to help as a guide only. Please
read usage instruction before using this best rate search
facility. Email results of any search may be recorded for
marketing and for the sourcing future products and/or services..
Statutory Rights
47) These terms and conditions do not affect your statutory
right as a consumer.
Copyright
All images,
sounds and ideas are copyright of 1st4phonecards.com. Use only
with written consent
Miscellaneous
No additional
warranties are given or implied, except by written agreement of
1st4phonecards management. 1st4phonecards liability will not
exceed the purchase price of its defective products.
1st4phonecards makes no warranty of its products with respect to
incidental, consequential, or other damages.
Our official contact details are
:-
1st4Phonecards.com
94 Woodplumpton Road
Fulwood,
Preston
Lancs
PR2 3TF
United Kingdom
Tel +44 (0) 845 0 608 608
Fax +44 (0) 845 0 609 609
mailto:info@1st4phonecards.com
www.1st4Phonecards.com
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